Privacy Policy

We may collect your name, phone number, email address, booking details, selected services and add-ons, customer notes, provider selection, appointment time, and transaction status.

We also collect technical information needed to operate the site, prevent abuse, and troubleshoot errors.

We use information to create and manage bookings, process payments, send confirmations and reminders, support customers and providers, maintain event operations, prevent fraud, and comply with legal obligations.

Payments are handled by Stripe. Booka receives payment status and related transaction details, but does not store your full payment card number.

We may use email and SMS providers, including Resend and Twilio, to send transactional booking messages. These providers process contact information only as needed to deliver those messages.

We share appointment details with the provider assigned to your booking so they can prepare for and perform the service. We may also share limited operational information with event organizers when needed to support the Stockholm pop-up.

We keep booking and communication records for as long as needed to provide support, maintain business records, resolve disputes, and comply with applicable legal or tax obligations.

You can contact us to request help accessing, correcting, or deleting your information, subject to operational, legal, and recordkeeping limits. Transactional booking messages may still be required to service your appointment.

For privacy questions about the Stockholm pop-up, email stockholm@booka.com.